Conception d'emballage de tube pré-enroulé

🚚 SHIPPING INFORMATION

We ship worldwide, super-fast using DHL Express.

For UK domestic orders, we offer the following services at checkout:

• DPD
• Evri
• DHL Express

The courier you select at checkout is the exact service we use to send your order once it has been produced and packed.

⏱️ Processing Times (Important)

The delivery service you choose does not affect how quickly your order is produced.

Before shipping, most orders require processing time, which includes:

• Printing
• Finishing
• Labelling
• Quality checks

Processing times are:

• Clearly stated in the product description
• Shown again at checkout

Processing times may vary depending on:

• Stock availability
• Order volume
• Customisation requirements
• National or public holidays

⚠️ Processing time applies to all custom and/or labelled orders, including Ready-Made Designs.

📦 Dispatch & Delivery

Once your order has completed processing:

• It will be dispatched using the shipping method you selected
• Tracking details will be emailed to you
• Delivery time begins from dispatch, not from order date

Courier delivery times are estimates and are outside of our control once dispatched.

⏳ Need It Fast?

If you’re working to a deadline:

• Contact us immediately after placing your order
• We can confirm current lead times and advise on the best option
• Rushed production or express handling may be available (additional charges may apply)

We’re always happy to check the status of an order or help plan delivery around a launch, event, or deadline.

🌍 International Orders

• All international orders ship via DHL Express
• Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient
• Delivery times vary by destination and customs clearance

📩 Questions?

If you’re unsure which shipping option to choose, or need confirmation before ordering, get in touch — we’ll point you in the right direction.

If you want, I can:

• Make a shorter “TL;DR” version
• Add icons or emoji labels for visual scanning
• Rewrite it to sound more casual or more corporate
• Or tailor it specifically for labels vs packaging products

Just say 👍

🎨 CUSTOMIZATION & ARTWORK

All of our packaging is fully customisable.

Whether you’re ordering custom packaging or using one of our Ready-Made Designs, we can tailor it to suit your brand.

✏️ What We Can Customise

We can edit and adjust:

• Text, colours, and layouts
• Logos and branding
• Product names, flavours, strains, or variants
• Legal, compliance, or regulatory text
• Sizes, finishes, and label layouts (where applicable)

If you’re unsure what’s possible, just ask — most changes are straightforward.

🧩 Ready-Made Designs

Our Ready-Made Designs are designed to be customised, not used “as-is”.

We’re happy to:

• Add your logo
• Change colours and fonts
• Swap text and product details
• Make small layout tweaks

These edits are typically included.
However, complex design changes or structural layout alterations may incur an additional design fee. If this applies, we’ll always contact you first before proceeding.

📁 Supplying Artwork

You can upload your artwork when ordering or email it to us after checkout.

For best results:

• Vector files (AI, EPS, PDF) are preferred
• High-resolution PNG or PSD files are also acceptable
• If artwork isn’t print-ready, we can fix it

🧠 Need Help With Artwork?

No problem at all.

If your artwork:

• Needs cleaning up
• Isn’t the correct size
• Needs compliance text added
• Needs designing from scratch

We can help.
Additional artwork or design work may be chargeable depending on complexity — we’ll confirm this with you before starting.

🤝 Unsure Before Ordering?

If you’re not sure:

• What to upload
• Whether your design will work
• How much customisation you need

Contact us before or after ordering and we’ll guide you through it.

Our goal is simple: make sure your packaging looks right and prints properly.

If you want, I can:

• Shorten this for mobile
• Split it into FAQs
• Add a “What’s included vs chargeable” comparison
• Or tailor it specifically for CBD / cannabis compliance wording

Just say the word 👌