Polityka zwrotu kosztów
ORDERING AT SLAPSTA
All legal disputes related to card processing are handled under United Kingdom Law
To ensure prompt service, please follow our order cutoff and pickup guidelines:
Place your order before 12 pm cutoff. In-stock items ship the same day.*
Custom orders may take 2-4 days to ship. Please contact us for information regarding a specific order.
Walk-in customers CANNOT be accommodated. Place your order online for faster service.
*Your order may be held for verification. Must be approved prior to shipment or scheduled pick up.
ORDER ACCEPTANCE
SLAPSTA ltd may, in its sole discretion, refuse or cancel any order and limit the quantity of any products sold on this site. SLAPSTA ltd. may also require additional information prior to accepting or processing any order. Receipt of an order confirmation from SLAPSTA ltd. does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell the products or services on this site. Receipt of written acceptance is simply a confirmation that SLAPSTA has received your order. SLAPSTA reserves the right, at any time, to accept or decline your order for any reason. If we cancel an order after you have already been billed and paid, SLAPSTA will refund the billed amount.
SHIPPING & RETURNS
Most of our products ship to virtually any address in the world via DHL or Royal Mail. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or outside of the states in which we have facilities. When you place an order, we will estimate shipping costs and delivery times for you. SLAPSTA is not responsible for any delays, loss or damage that occurs during shipping. SLAPSTA is not liable for delays or product seizures by Customs and Border Protection or any related government entity. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at 01332-588-321 and talk to one of our customer service representatives.
All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
TITLE AND RISK OF LOSS
Title and risk of loss to all goods ordered by the customer from the SLAPSTA shall pass to the customer upon tendering of the goods to the applicable carrier at SLAPSTA's facility.
CUSTOM MADE ITEMS - SLAPSTA POLICY
SLAPSTA reserves the right to withhold refunds for custom-made or bespoke items that are not classed as damaged, incorrect or defective, and have been delivered in the time frame advised. This is assesed on a case-to-case basis. We cannot issue refunds for information given to us AFTER the order is placed.
CUSTOM MADE ITEMS - CUSTOMER RIGHTS (UK LAW)
The application of consumer law to custom-made or personalized goods, particularly those sold online, involves specific considerations due to the bespoke exemption. This exemption states that the cooling-off period and other consumer protection rights may not apply to products that are made to the consumer’s specifications or are clearly personalized.
However, determining whether a product falls under the bespoke exemption is a complex and case-by-case analysis. Factors such as the uniqueness of the product, the extent to which it can be resold, and the level of customization play a role in this determination.
EXPERT INSIGHTS: GUIDLINES FOR CONSUMERS AND RETAILERS:
Some observations on the bespoke exemption:
- Retailers often misinterpret what qualifies as bespoke, impacting consumer rights.
- A product must be so unique to the consumer’s needs that it has no market value once the contract is canceled to qualify for the bespoke exemption.
- Case-by-case determination is essential due to limited case law in this area.
These insights highlight the importance of careful consideration and clear communication between consumers and retailers when purchasing custom-made or personalized goods.
AVAILABILITY AND LIMITATIONS
Due to supply constraints of some of our products and services, SLAPSTA reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when SLAPSTA confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, SLAPSTA will cancel the order and refund your purchase price in full.
PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE
Product received which does not match the original invoice.
Unused and undiscounted product in its original packaging.
Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of the damaged products as well as the shipping box required.
SLAPSTA will not exchange entire cases of glass jars in situations where some, but not all jars have been damaged in-transit. Glass jars will be subject to a 1:1 exchange ratio. Photographic evidence of damaged products as well as shipping boxes required.
NON-RETURNABLE PRODUCTS
Digital Items, custom made, bespoke designed, clearance and/or promotional items, the sales of which are final. Product which is subject to bulk or quantity discounts. Custom products. Incomplete, partial, or used product.
DEADLINE FOR PROPOSED RETURN
Within fifteen (15) days of delivery of a product, a notice of intent to return and the reason therefore, must be sent to SLAPSTA. Returns must be sent to SLAPSTA within thirty (30) days of delivery of product and postmarked within that time.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally to info@slapsta.co.uk, otherwise, the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of SLAPSTA then the appropriate sales rep will complete the RMA form on the customer’s behalf.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of SLAPSTA, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced SLAPSTA assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
INSPECTION
Any refund is subject to a satisfactory review and inspection by SLAPSTA as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should SLAPSTA not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, SLAPSTA will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request SLAPSTA to dispose of the product.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.ORDERING AT SLAPSTA
To ensure prompt service, please follow our order cutoff and pickup guidelines:
Place your order before 6pm PT cutoff. In stock items ship the following day.*
If picking up from any of our Warehouse locations, your order must be placed the previous day, before 6pm cutoff.*
Warehouse Will Call is open Mon-Fri 1pm to 5pm PT, by previous appointment only.
Walk in customers CANNOT be accommodated. Place your order online for faster service.
*Your order may be held for verification. Must be approved prior to shipment or scheduled pick up.
ORDER ACCEPTANCE
SLAPSTA may, in its sole discretion, refuse or cancel any order and limit the quantity of any products sole on this site. SLAPSTA may also require additional information prior to accepting or processing any order. Receipt of an order confirmation from SLAPSTA does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell the products or services on this site. Receipt of written acceptance is simply a confirmation that SLAPSTA has received your order. SLAPSTA reserves the right, at any time, to accept or decline your order for any reason. If we cancel an order after you have already been billed and paid, SLAPSTA will refund the billed amount.
SHIPPING & RETURNS
Most of our products ship to virtually any address in the world via USPS, FedEx, or UPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or outside of the states in which we have facilities (CA, WA, and CO). When you place an order, we will estimate shipping costs and delivery times for you. SLAPSTA is not responsible for any delays, loss or damage that occurs during shipping. SLAPSTA is not liable for delays or product seizures by U.S. Customs and Border Protection or any related government entity. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at 888-920-5874 and talk to one of our customer service representatives.
All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
TITLE AND RISK OF LOSS
Title and risk of loss to all goods ordered by the customer from the SLAPSTA shall pass to customer upon tendering of the goods to the applicable carrier at SLAPSTA’s facility.
AVAILABILITY AND LIMITATIONS
Due to supply constraints of some of our products and services, SLAPSTA reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when SLAPSTA confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, SLAPSTA will cancel the order and refund your purchase price in full.
PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE
Product received which does not match the original invoice.
Unused and undiscounted product in its original packaging.
Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.
SLAPSTA will not exchange entire cases of glass jars in situations where some, but not all jars have been damaged in-transit. Glass jars will be subject to a 1:1 exchange ratio. Photographic evidence of damaged product as well as shipping box required.
NON-RETURNABLE PRODUCT
Clearance and/or promotional items, the sales of which are final.
Product which is subject to bulk or quantity discounts.
Custom products.
Incomplete, partial, or used product.
DEADLINE FOR PROPOSED RETURN
Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent to SLAPSTA. Returns must be sent to SLAPSTA within thirty (30) days of delivery of product and postmarked within that time.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on SLAPSTA website at www.slapsta.co.uk; otherwise the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of SLAPSTA, then the appropriate sales rep will complete the RMA form on the customer’s behalf.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of SLAPSTA, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (nor does SLAPSTA assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
INSPECTION
Any refund is subject to a satisfactory review and inspection by SLAPSTA as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should SLAPSTA not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, SLAPSTA will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request SLAPSTA to dispose of the product.
RE-STOCKING FEE
All returns that are accepted are subject to a thirty percent (30%) re-stocking fee which will be deducted from any refund.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.