I can't find the design i need / I don't have the artwork to upload, what should i do?
We can adapt / change any of our designs to fit any of our custom packaging, just leave a note with a link or screenshot the design you would like. We can also change the name, colours, symbols etc to your liking. Just let us know! We will check the artwork with you before print.
How long will my order take?
Most print and blank packaging orders placed before 12pm Midday local time will ship same day, subject to stock availability and order volume.
Orders placed after 12pm Midday will dispatch the following day.
If your order requires labeling or custom design, this may extend the processing time. You can check the status of your order with your SLAPSTA representative, or by using the 'Track my Order' section from the main menu.
Can i get the design work done myself and save money?
Yes! If you have the facilities to produce your own artwork, we can simply print your labels, or produce your packaging. Please check out our PRINT or CUSTOM PACKAGING sections for sizes, and to directly upload your artwork.
I have multiple products or strains, do i need to pay for designs for them all?
If you have multiple products or strains, the most cost effective way of dealing with this is to have a generic design (based around your idea or brand) then using a additional small label, or fill out the details with pen to differentiate between different products. We have a large selection of ready made strain stickers you can use, or you can apply a RX Style Label.
Another way of dealing with this is too have small variations e.g text change, colour change with your design. If additional payment is required, we will take into consideration the time required to make the changes.
If you require unique designs for each strain or product variation, we will need to price this accordingly on the work required. Please contact us for a custom quote.
I cant find the product or service i need, what should i do?
Our website is designed for speed and convenience and we appreciate some projects may require sizes or quantities not listed. Don't worry! Just get in touch and let us know what you need in as much detail as possible, and we will give you a price!
I already have my own designs and just want them printed?
Please check out our PRINT section for labels and stickers, or the CUSTOM PACKAGING section to turn your designs into packaging! Details of label sizes can be found on each product. You can upload the artwork directly on the product page.
I can't find the strain design i need, what shall i do?
We can customise any of our pre-made stickers and labels to say whatever you want! Please leave a note in the cart before checkout detailing the changes you would like to make. If you can't find a design you would like to edit, we can always design you one from scratch with our MYLAR BAG DESIGN (One Side)
I need my own designs made up for my brand but don't know where to start?
Our DESIGN SERVICES section contains various different options in terms of logo design, different packaging and label designs,and more! Once the design is complete, we can move onto bringing it too life with custom packaging or print, or the design is yours to do with as you please!
How will my order be sent?
Your order will be sent using the shipping option you select at checkout. We use DHL's signed and tracked courier service, or Royal Mail First Class Signed for, for labels, print and smaller orders.
Will i get a tracking number?
Tracking numbers are automatically sent via e-mail once an order has been shipped. All orders made after 12pm Midday are processed and shipped next day regardless of shipping method. Example: If you place an order on Monday after 12pm, your order will ship Tuesday, which is the next business day.
Do you offer international shipping?
Yes! Heavy or bulky items like glass jars and tins may be expensive to ship via air, but mylar bags and prints are very cheap to ship. And digital products (designs etc) can be sent across seas via email!
I don't want to pay up front, what if I don't like the design?
Our designers will work closely with you via your preferred contact method and your design will not be complete until you are happy!
Where are you based?
We are based in the Midlands, United Kingdom.
Is shipping discrete?
All items are shipped in blank boxes, and marked boxes are wrapped in black shrink wrap for your privacy. There is no mention of SLAPSTA on the outside of the package. Please ensure the name / company name you leave is not something you don't want the local postman to see as we will need to print this on the address label!
Should you have any further questions. please send us an email:
Or give one of our friendly team a call:
At SLAPSTA customer service and industry knowledge is key, we are sure to keep up to date with trends and regulations, with delivery options across the world that suit you.
This is why we aim to go above and beyond when getting our packaging solutions and accessories to you safely and efficiently.
If you order before 12 pm, we aim to dispatch the same working day for next day delivery. (Please note this is subject to design, and labeling)
International orders throughout the EU and sent via DHL Air Express andwill be delivered within 2-4 working days.
U.S and the Rest of the World
International orders throughout the U.S are sent with DHL Air Express and will be delivered within 3-5 working days.
For our wholesale clients, we offer a cost-effective pallet network shipping option. Efficient and reliable with the aim to reduce costs, goods are stacked in secure pallets that are strapped and shrink wrapped, ready for distribution.
All major payment types accepted.
Got a question about our delivery options or want to make an inquiry?
Whilst we do everything we can to ensure customs clearance of your order, we advise that you check with your local customs office before importing anything into your country that may be stopped or have charges applied.
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